These Terms govern the access to and use of Ciatech's B2B iGaming platform, APIs, software, branded game services, and related materials by licensed casino operators, aggregators, and authorized commercial partners.
Effective Date: January 15, 2026Last Updated: May 26, 2026Version: 2.1
B2B Only. Ciatech does not offer real-money gaming, deposits, or game play to individual end users. All services are supplied exclusively to licensed operators and authorized commercial entities for downstream distribution to their own users in accordance with applicable law.
01 Acceptance of Terms
These Terms of Service (the "Terms") constitute a binding agreement between you, acting on behalf of a corporate entity (the "Operator", "you", or "Partner"), and Ciatech ("Ciatech", "we", "us", or "our"). By executing a commercial agreement, accessing our APIs, integrating any of our games, or otherwise using any portion of the Services, you confirm that you have read, understood, and agreed to be bound by these Terms together with any applicable Order Form, Schedule, or Service Description.
If you do not have authority to bind your organization, or if you do not accept these Terms, you must not access or use the Services.
02 Definitions
Services — the Ciatech platform, APIs, RGS (Remote Gaming Server), game content, dashboards, documentation, branded-game services, and related deliverables.
Game Content — slot, crash, instant, and any other game titles, art assets, mathematical models, and audio supplied by Ciatech.
Branded Game — a customized or co-branded title produced by Ciatech under a separate Statement of Work.
End User — a natural person playing a game on the Operator's platform; End Users are customers of the Operator, not of Ciatech.
Order Form — the commercial document executed by the parties referencing these Terms.
Confidential Information — non-public technical, commercial, or strategic information disclosed by either party.
03 Eligibility & B2B Use
The Services are made available solely to corporate entities that (i) hold or operate under a valid gaming, betting, or equivalent license issued in each jurisdiction in which they offer games to End Users, or (ii) are duly authorized commercial intermediaries (e.g. platform providers, aggregators, marketing partners) acting on behalf of such licensed operators.
You represent and warrant that you are at least 18 years old, that you have full corporate power to enter into these Terms, and that your use of the Services will at all times comply with the licensing, advertising, responsible-gaming, and anti-money-laundering requirements applicable to your operation.
04 License & Permitted Use
Subject to your continued compliance with these Terms and timely payment of all Fees, Ciatech grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term to access the Services and integrate the Game Content into your platform exclusively for distribution to End Users in approved jurisdictions.
4.1 Restrictions
You may not, and may not allow any third party to:
Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying mathematics of any game;
Resell, sublicense, lease, or distribute the Services to any party outside the scope of your Order Form;
Remove or alter any proprietary notices, trademarks, watermarks, or content ratings;
Use the Services for fraudulent activity, money laundering, terrorism financing, or any purpose prohibited by applicable law;
Bypass technical access controls, rate limits, geo-restrictions, or jurisdictional blocks;
Use the Services to offer games to End Users located in jurisdictions where you are not licensed or where such offering is prohibited.
05 Account & Credentials
Access to the Services is granted via API keys, OAuth credentials, and/or Operator Hub accounts. You are solely responsible for safeguarding these credentials, configuring access controls, and for all activity that occurs under your account. You will notify Ciatech without undue delay upon becoming aware of any unauthorized use or suspected compromise.
Ciatech may suspend credentials immediately and without prior notice where required to protect the integrity, security, or availability of the platform, or to comply with regulatory directives.
06 Fees, Billing & Settlement
Fees, revenue share, minimum commitments, and reporting cadence are set out in the applicable Order Form. Unless stated otherwise:
Invoices are issued monthly in arrears based on GGR (Gross Gaming Revenue) reports reconciled between the parties;
Payment terms are net thirty (30) days from invoice date in the currency specified in the Order Form;
All amounts are exclusive of applicable taxes, gaming duties, and withholding taxes, which are the responsibility of the Operator;
Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law;
Ciatech may suspend Services for any undisputed amount unpaid more than fifteen (15) days after a written reminder.
07 Intellectual Property
All right, title, and interest in and to the Services, including the Ciatech platform, APIs, RGS, game mathematics, artwork, audio, source code, documentation, and the "Ciatech" name and logo, are and remain the exclusive property of Ciatech and its licensors. No rights are granted to you except those expressly set out in these Terms.
Feedback, suggestions, or improvement requests that you provide to Ciatech may be used by Ciatech without restriction and without obligation to you, provided that such use does not identify you as the source.
08 Branded Games & Custom Work
Where Ciatech develops a Branded Game, customized art pack, or other bespoke deliverable for you under a separate Statement of Work ("SOW"):
Ciatech retains ownership of the underlying engine, RGS, mathematical model, and any pre-existing tools;
You are granted an exclusive or non-exclusive license (as specified in the SOW) to use the customized creative elements for the agreed campaign and duration;
Brand assets you supply (logos, marks, characters) remain your property; you grant Ciatech a limited license to use them only for the purpose of producing and operating the Branded Game;
Production timelines, approval gates, and acceptance criteria are governed by the SOW.
09 Regulatory Compliance
Each party will comply with all laws applicable to it, including those relating to online gaming, advertising, consumer protection, data protection, anti-bribery, sanctions, and responsible gaming. The Operator is solely responsible for:
Holding and maintaining all required gaming licenses in jurisdictions where End Users access the games;
Age and identity verification (KYC), self-exclusion enforcement, and responsible-gaming controls for its End Users;
Tax reporting and payment of gaming duties on Operator revenue;
Geographic blocking of restricted territories communicated by Ciatech.
Ciatech holds certifications and undergoes RNG and game integrity audits from accredited test laboratories. Certification reports are available to Operators upon reasonable written request, subject to confidentiality.
10 Prohibited Conduct
You agree not to use the Services to:
Offer games to minors or to End Users in prohibited jurisdictions;
Engage in or facilitate bonus abuse, collusion, chip dumping, or other forms of gaming fraud;
Transmit malware, conduct denial-of-service activity, or probe security controls without prior written authorization;
Process payments associated with sanctioned individuals or jurisdictions;
Misrepresent game volatility, RTP, prize values, or jurisdictional availability.
11 Service Levels & Availability
Ciatech targets 99.9% monthly availability for the core RGS and game-launch endpoints, excluding scheduled maintenance windows and force-majeure events. Detailed service-level commitments, credits, and incident response times are set out in the Service Level Agreement attached to your Order Form.
Planned maintenance is announced via the Operator Hub and email at least 48 hours in advance. Emergency maintenance may be performed without prior notice where required to preserve platform integrity.
12 Warranties & Disclaimers
Each party warrants that it has full power to enter into and perform these Terms. Ciatech further warrants that the Services will be provided with reasonable skill and care and in material conformance with the documentation.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND CIATECH DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CIATECH DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
13 Limitation of Liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or related to these Terms, even if advised of the possibility of such damages.
The aggregate liability of either party for all claims arising out of or relating to these Terms will not exceed the total Fees paid or payable by the Operator to Ciatech under the applicable Order Form during the twelve (12) months immediately preceding the event giving rise to the claim.
The foregoing limitations do not apply to (a) breaches of confidentiality, (b) indemnification obligations, (c) infringement of intellectual property rights, or (d) liability that cannot be excluded by law.
14 Indemnification
Each party will defend and indemnify the other against third-party claims to the extent arising from (i) breach of these Terms, (ii) gross negligence or willful misconduct, (iii) infringement of intellectual property by content or assets contributed by that party, or (iv) failure to comply with applicable law. The indemnified party must provide prompt notice, reasonable cooperation, and grant the indemnifying party control of the defense and settlement (provided no settlement adversely affecting the indemnified party is made without its consent).
15 Term & Termination
These Terms remain in effect for the duration set out in the Order Form. Either party may terminate (a) for material breach not cured within thirty (30) days of written notice, or (b) immediately upon written notice in the event of insolvency, regulatory revocation, or required by competent authority.
Upon termination: (i) all licenses granted to the Operator cease; (ii) the Operator must remove game integrations and cease offering Game Content to End Users within the wind-down window agreed in the Order Form; (iii) accrued Fees remain payable; (iv) confidentiality, limitation of liability, intellectual property, and governing law provisions survive.
16 Governing Law & Disputes
These Terms are governed by the laws of the Federative Republic of Brazil, without regard to its conflict-of-laws principles. The parties agree to attempt in good faith to resolve any dispute through negotiation between senior representatives. Failing resolution within thirty (30) days, the dispute will be finally settled by arbitration administered under the rules of the Center for Arbitration and Mediation of the Chamber of Commerce Brazil-Canada (CAM-CCBC), seated in São Paulo, Brazil, conducted in English or Portuguese as the parties may agree. Either party may seek interim injunctive relief from a court of competent jurisdiction.
17 Changes to These Terms
Ciatech may update these Terms from time to time to reflect changes to the Services, applicable law, or commercial practice. Material changes will be notified at least thirty (30) days in advance via the Operator Hub or email. Continued use of the Services after the effective date of revised Terms constitutes acceptance of those revised Terms.
18 Contact
Questions, notices, or requests regarding these Terms should be addressed to our B2B commercial and legal team.
Ciatech Legal & Commercial
For contractual matters, license disputes, or regulatory correspondence, please reach out to the contacts below. We typically respond within two (2) business days.